Your contract

As part of your collection service, you have to sign:

a Waste Transfer Note every year, this contains your contract information and all Terms and Conditions.

This forms your contract and contains all the information you need, such as:

your collection day,
types of waste we will collect,
how often we will collect, and
where your waste goes once collected.

If we cannot collect your waste due to customer fault, you will still be charged. For example, if your bin has incorrect items in it or the bins are not out for collection.

It is a rolling annual contract. You must give us 90 days’ notice if you want to end it.

Making changes to your contract

If you would like to make changes to your contract, please contact us to discuss these. You may have to pay an admin fee.

Once your contract has been updated, a new Waste Transfer Note will be generated. There is no charge for a new note, but you will have to log in to the portal to sign it.

Temporarily suspending your contract

Temporary suspensions are intended for customers who are unable to use the service due to an extended business closure or a significant operational interruption.

Requests for suspension:

Require a minimum of 14 days’ notice.
Must normally be for at least 4 consecutive weeks.
Are limited to 2 occasions per contract year, unless otherwise approved by the Council.
Will not normally be approved solely because reduced quantities of waste are expected.
Remain subject to any applicable container hire charges.

During a suspension, collection charges will not apply as collections will not be provided. However, container hire charges and any annual Duty of Care charges that become due during the suspension period will still be payable.

If your business is producing less waste but still requires a collection service, please contact us to discuss alternative arrangements, such as reducing collection frequencies or making other amendments to your contract.

Changing address

If your business is moving, we can end your contract at your previous address and restart it at your new address. Please contact us to arrange this.

Ending your contract

If you are thinking of leaving Trade Waste, please let us know why. We will respond to all feedback and are confident we can resolve any issues you may be facing.

If you choose to leave, we will be sad to see you go but can help you end the contract. You will need to give us 90 days’ notice in writing to TradeWaste@cardiff.gov.uk.

Your charges will still apply during the notice period, even if you leave your business and do not have any collections.

If your annual Duty of Care charge is generated during the notice period, this will still apply.

If you do not tell us you are leaving, the charges will still apply even if your business was not active during that time.

Updating your details

You can update your contact details in the portal. Log in to the portal.

If a new person needs to become the contact on your account, they will need to register on the portal.